Frequently Asked Questions

Find answers to common questions about our products and services

There is no minimum order value. You can order as little or as much as you need.

Yes! We can provide samples of most products. Contact our sales team to arrange samples.

Yes, we offer custom printed boxes, tape, and bags. Minimum quantities apply. Contact us for a quote.

We accept all major credit/debit cards, PayPal, and bank transfer. Trade accounts can pay on invoice.

Orders can be modified or cancelled before dispatch. Once shipped, please use our returns process.
Standard delivery is Β£9.95, or FREE on orders over Β£150. Express and next day options are available.
Standard delivery is 2-3 working days. Order before 3pm for next day delivery (where available).
Yes, we deliver to all UK addresses including NI, Scottish Highlands, and islands. Some areas may have longer lead times.
Yes, you’ll receive tracking information by email once your order is dispatched.
The courier will attempt redelivery or leave the parcel with a neighbour. You can request safe place delivery.
Yes! Order before 3pm Monday-Thursday for next day delivery to mainland UK. Some remote areas may have longer lead times.
We accept returns within 30 days for unused items in original packaging. Contact us for a returns authorisation.
Contact customer service for a returns number, then ship items back to our returns address.
Please report damage within 48 hours with photos. We’ll arrange collection and replacement at no cost.
Refunds are processed within 5-7 working days of receiving your return.
Custom printed or bespoke items cannot be returned unless faulty.
Trade accounts receive bulk discounts, credit terms, priority delivery, and a dedicated account manager.

Complete the trade account application form with your company and contact details, and review the linked trade terms before submitting.

Please contact our team to confirm the credit terms available for your trade account.

Please contact our team to confirm any minimum-spend requirements for your trade account.

Please contact our team for help accessing your invoices and statements.

Measure the items you need to pack and compare them with the dimensions on the product page. Allow room for any protective packaging. If you need help choosing a size, contact our team with your requirements.

Products marked with the food safe badge are certified for direct food contact. Check individual product pages.

Yes! We have a growing range of recycled content products. Look for the recycled badge or browse our eco range.

Light duty (20-40ΞΌm) for paper/office waste. Medium (40-60ΞΌm) for general waste. Heavy duty (60ΞΌm+) for sharp or heavy items.

Spec sheets are available on most product pages under the Downloads tab, or contact us.

We are based at 12 New John Street, Bradford, BD1 2QY.

Customer service is available Monday-Friday 8am-6pm, Saturday 9am-1pm.

Yes, for regular orders or large volumes we can provide bespoke pricing. Request a quote for details.

We can often source specific items on request. Contact our team with your requirements.

We primarily serve the UK market but can arrange international shipping on request.

Still Have Questions?

Can't find what you're looking for? Our team is here to help.

01274 900 757
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